AgentView Role Hierarchy

Groups, parent roles and roles form a hierarchy of permissions that controls the functionality that a userClosed A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. can access. In CMPClosed Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers., the following groups handle AgentViewClosed The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. functionality:

Expand each groupClosed In the Customer Manager Platform hierarchy, the highest level of the structure. The group level can be used to group corporates. Groups can hold financial information. to view the assigned parent roles and child roles.

This parent role has the following child roles:

Users assigned this role can log in to the application.

This parent role has the following child roles:

  • Send Communications
  • View Agreements
  • View Communications
  • View Credit Control History
  • View Customers
  • View Direct Debit Details
  • View Discounts
  • View Enterprises
  • View Invoices
  • View Payments
  • View Refunds
  • View Usage Details
  • View Weblinks
  • View Workflow Events

Users assigned this role can log in to the application.

This parent role has the following child roles:

  • View Agreements
  • View Communications
  • View Credit Control History
  • View Customers
  • View Direct Debit Details
  • View Discounts
  • View Invoices
  • View Payments
  • View Refunds
  • View Usage Details
  • View Weblinks
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Workflow Events
  • Raise Workflow Events
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Communications
  • Send Communications
  • View Communications

CustomerClosed In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. Orders

This parent role has the following child roles:

Users assigned this role can log in to the application.

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Workflow Events
  • Raise Workflow Events
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Communications
  • Send Communications
  • View Communications

Customer Orders

This parent role has the following child roles:

  • Add Customers
  • Maintain Agreements
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Orders
  • Maintain Payment Details
  • Maintain Payments
  • Maintain Subscription Services

This parent role has the following child roles:

  • Add Payments
  • Maintain Payment Details
  • Maintain Payments
  • View Payments

This parent role has the following child roles:

  • Maintain Agreements
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Add Customers
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Payment Details
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

Users assigned this role can log in to the application.

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Workflow Events
  • Raise Workflow Events
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Communications
  • Send Communications
  • View Communications

This parent role has the following child roles:

  • Add Payments
  • Maintain Payment Details
  • Maintain Payments
  • View Payments

This parent role has the following child roles:

  • Maintain Agreements
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Agreements
  • Maintain Customers
  • Maintain Enterprises

This parent role has the following child roles:

  • Add Customers
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Payment Details
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

Users assigned this role can log in to the application.

This parent role has the following child roles:

  • View Agreements
  • View Communications
  • View Credit Control History
  • View Customers
  • View Direct Debit Details
  • View Discounts
  • View Invoices
  • View Payments
  • View Refunds
  • View Usage Details
  • View Weblinks
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Workflow Events
  • Raise Workflow Events
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Communications
  • Send Communications
  • View Communications

This parent role has the following child roles:

  • Credit Control Management
  • View Credit Control History
  • Write-offs

Customer Orders

This parent role has the following child roles:

  • Add Customers
  • Maintain Agreements
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Orders
  • Maintain Payment Details
  • Maintain Payments
  • Maintain Subscription Services

This parent role has the following child roles:

  • Add Payments
  • Maintain Payment Details
  • Maintain Payments
  • View Payments

This parent role has the following child roles:

  • Add Adjustments
  • Add Refunds
  • Maintain Adjustments
  • View Direct Debit Details
  • View Discounts
  • View Payments
  • View Refunds
  • Write-offs

This parent role has the following child roles:

  • Maintain Agreements
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Agreements
  • Maintain Customers
  • Maintain Enterprises

This parent role has the following child roles:

  • Add Customers
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Payment Details
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

Users assigned this role can log in to the application.

This parent role has the following child roles:

  • View Agreements
  • View Communications
  • View Credit Control History
  • View Customers
  • View Direct Debit Details
  • View Discounts
  • View Invoices
  • View Payments
  • View Refunds
  • View Usage Details
  • View Weblinks
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Workflow Events
  • Raise Workflow Event
  • Send Communications
  • View Statistics
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Workflow Events
  • Raise Workflow Events
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Communications
  • Send Communications
  • View Communications

Users assigned this role can log in to the application.

This parent role has the following child roles:

  • View Agreements
  • View Communications
  • View Credit Control History
  • View Customers
  • View Direct Debit Details
  • View Discounts
  • View Invoices
  • View Payments
  • View Refunds
  • View Usage Details
  • View Weblinks
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Workflow Events
  • Raise Workflow Event
  • Send Communications
  • View Statistics
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Workflow Events
  • Raise Workflow Events
  • View Workflow Events

This parent role has the following child roles:

  • Maintain Communications
  • Send Communications
  • View Communications

This parent role has the following child roles:

  • Credit Control Management
  • View Credit Control History
  • Write-offs

Customer Orders

This parent role has the following child roles:

  • Add Customers
  • Maintain Agreements
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Orders
  • Maintain Payment Details
  • Maintain Payments
  • Maintain Subscription Services

This parent role has the following child roles:

  • Add Payments
  • Maintain Payment Details
  • Maintain Payments
  • View Payments

This parent role has the following child roles:

  • Add Adjustments
  • Add Refunds
  • Maintain Adjustments
  • View Direct Debit Details
  • View Discounts
  • View Payments
  • View Refunds
  • Write-offs

This parent role has the following child roles:

  • Maintain Agreements
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Invoices
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Agreements
  • Maintain Customers
  • Maintain Enterprises

This parent role has the following child roles:

  • Add Customers
  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Payment Details
  • Maintain Subscription Services

This parent role has the following child roles:

  • Maintain Customers
  • Maintain Direct Debit Details
  • Maintain Enterprises
  • Maintain Invoices
  • Maintain Subscription Services

Users assigned this role can log in to the application.